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House Tutor Terms and Conditions
The Standard Terms and Conditions listed here shall govern each users' usage of Premium Tutor’s (hereinafter referred to as “we”, “our” or “House Tutors” or "Premium House Tutor") website. The Website is under the ownership of House Tutors Pte Ltd and Premium House Tutor Pte Ltd. By using this website, you agree to accept all the terms and conditions written below. Otherwise, please kindly refrain from using this website any further.
The Terms of this website are applied to all users, visitors and others who access or use this website.
2. Description of services offered
Through our services, we match prospective clients and parents to connect with tutors for various arrangements, such as but not limited to: home tuition, music lessons, group tuition, online tutoring lessons, group classes, tuition centres or homework help.
All visitors on our site shall be considered as “users”, regardless of whether they are registered. There are two types of users. “Tutors”, who are registered on our website or who apply for any of our tutoring assignments and Clients” - customers who hire tutors from our company.
Users and members acknowledge that services provided through our website, application and respective distribution channels such as Telegram, Email and any other platforms where we may disseminate information regarding our assignments are the sole property of Premium House Tutor. This Agreement will also apply to any additional or revised Services we may offer, unless otherwise specified. We reserve the right to cancel, modify, or cease the offering of any of the Services mentioned above.
You agree that Premium House Tutor will not be held liable for any modifications or cancellations in the provision of our services offered. All clients and tutors hereby acknowledge and agree that Premium House Tutor will not assume any responsibility or obligation for missed lessons, timeliness or any other wrong actions committed by any of our users. The tutors engaged through our platform are freelancers, and not to be regarded as employees of our company.
3. Member Account, Security and Password
Users who register on our website are required to provide accurate and comprehensive information about themselves as provided in the forms. You agree to update the information should there be any changes. Any user found to provide inaccurate or outdated information may be terminated from using our website. We are not to be held responsible for any failure in the delivery of our services that may be caused as a result of the inaccuracy of information provided.
When you register, we will collect information such as your name, occupation, date, gender, race and educational background. It is due to our client’s preferences and to facilitate the assignment matching process. There is no violation of the Constitution of the Republic of Singapore.
Members should also provide complete and accurate information when submitting soft copies of documents, photos or certificates to our platform or to our staff. Any member found to submit false or inaccurate information may lead to the termination of your user account, and also the permanent prohibition for any further usage of our platform.
Kindly note that you are the sole authorized user of a Premium Tutor or House Tutor account. You are responsible for the preservation of secrecy of your account details. If you suspect that your account has been breached, you are advised to inform us immediately. Our company will not be held liable for any loss or damage arising from a breach of the security of your account.
You may contact us to delete your user account and remove all relevant details. However,
Deleting and terminating your user account will lead to the full deletion of any information and data linked to your account, and we will be unable to retrieve it at a later stage.
4. Commission and Payment
All references of payment are in Singapore dollars. You will be responsible for all taxes and your own CPF contributions for any payment or fees that you collect through the use of our services.
The rates listed on our websites are guidelines of prevailing market rates. Exact price may differ for each assignment, and each tutor may quote their own hourly rates. The final rate is determined by the official confirmation invoice and email sent by Premium House Tutor to both our clients and tutor. Tuition rates agreed upon should be adhered to for the first month. Our company reserves the right to claim our commission fee based on the initial agreed upon rate.
Clients are obliged to pay the payment within 3 days of the due date stated in the invoice. It is the payer’s responsibility to ensure that the relevant receipts are kept as proof of transaction and sent to our staff as per the instructions detailed in the invoice. We reserve the right to request payment again if documentary proof of payment cannot be provided. Clients are liable to pay tuition fees for all attended lessons and hours. If clients make payment in advance, refunds may be made to the client’s bank account if the full number of lessons paid for were not conducted.
For any outstanding payments,, we will ask for payment through phone calls or messages. However, payment reminders by mail and/or legal action may be taken if payment delays exceed more than 14 days. The debtor will be liable to pay all costs (including legal and administrative fees) that may be incurred by our company in enforcing the payment of money. Any delay in payment should be communicated and acknowledged by Premium House Tutor or our staff immediately to prevent any misunderstandings.
We will collect the conducted tuition fees directly from the client in most scenarios. Tutors who collect the commission fee on Premium House Tutor’s behalf should inform our agency immediately and make full payment within 3 working days. Tutors who do not pay the commission fees due to our agency will be liable to pay all costs (including legal and administrative fees) that may be incurred by our company in enforcing the payment of money.
Any disputes or issues regarding tuition fees and payments beyond the first month will be outside of Premium House Tutor’s responsibilities. Clients should inform tutors at least 24 hours in advance if a postponement of cancellation of lessons is needed. Otherwise, clients will be liable to pay fees of 50% of 1 lesson, plus any transport cost that may have been incurred by the tutor. Any cancellations or postponements of lessons will not affect the commission amount due to our company.
5. Agreement between Clients and Tutors
Clients may cancel or request for a change in tutor anytime after the first lesson, but all fees for conducted lessons will still have to be paid. Cancellations before the first lesson should be made at least 24 hours in advance, otherwise, Premium House Tutor reserves the right to impose administrative fees on both the client and tutor, as indicated in the confirmation email and invoice.
The date and timing of the first lesson should be fixed according to the confirmation email and invoice. For subsequent lessons, clients may reschedule directly with the tutors. Any changes in frequency should be made known to Premium House Tutor immediately, which may result in a change of our commission collected.
Premium House Tutor expects all our tutors to behave with high professionalism and ethical standards as they represent our company in the provision of services.
General rules for tutors include the following, but are not limited to:
Tutors should be punctual for lessons and deliver the full lesson according to the specified durations
To give at least 48 hours notice if there is any change in lesson timing or postponement needed
No physical or verbal abuse will be accepted or tolerated by our company.
Tutors should be familiar with the syllabus of the subject they have indicated they can teach
Tutors should spend the majority of the lesson teaching or helping students with their respective subjects, instead of participating in other activities such as the usage of mobile phones.
As a user of our website, you agree that Premium House Tutor may without any prior written notice, suspend, modify, terminate, discontinue or limit your account and access to any of our services. The reasons for such termination or suspension include, but are not limited to: any breach of the terms and conditions mentioned above, any form of fraudulent or illegal activities, the nonpayment of any fees, poor performance. Etc.
Users also agree that any terminations, suspensions or limitations of access are made at Premium House Tutor’s sole discretion. We are not responsible nor do we have to explain to any users with regards to termination of their profile or access to our services. Furthermore, you also agree House Tutor may stop operations at any time. Termination of your account will include the deletion of all information associated with or inside your account, and the removal of all access to all of the services offered by Premium House Tutor. You may also request to terminate or cancel your profile by clicking the “delete profile” button or submitting a request to us via email or whatsapp. The termination may take up to 14 working days to process.
7. Limitation of Liability
Premium House Tutor tries our best to ensure the accuracy of details on our website. However, as the information provided on our website is mostly user-submitted, we cannot guarantee the qualifications or any other information about our tutors and users. There may also be situations of human error. By using our website, you agree not to hold Premium House Tutor liable for any inaccuracies in the information provided on our website.
We also do not guarantee that our website does not contain viruses, infection or other malicious code. You are responsible for ensuring the safety of your own electronic device.
Premium House Tutor and all of our employees, sub-contractors and agents will also not be held liable for any indirect or consequential losses, including but not limited to, the loss of revenue; actual or anticipated profits; reputation; goodwill; business; damage or corruption of data to the fullest extent allowed by law. Whilst we strive to provide our users with the most satisfactory matches, we also hold no legal liability for any problems or disputes that may arise.
We may also provide links to other websites with services offered by our partners. Premium House Tutor takes no responsibility for any content or offers in respect of our partners and linked sites. We are also not liable for the accuracy or reliability of offers or content of linked sites.
At the request of our users, we may also specify gender preferences in the assignment messages that we send our through various platforms. This is entirely due to the specified preferences made by our users. We do not condone any form of bigotry or sexism.
You agree to defend, hold and indemnify harmless House Tutor, its officers and employees for any costs, losses, liabilities and expenses relating to or arising out of users use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this contract or your breach of any third party rights, or your violation of any applicable laws, rules or regulations.
8. Rules and Regulations
All content that is on our website and other platforms is the property of Premium House Tutor and is protected by copyright and other applicable laws. You will not publish, transmit or make use of any of the content available on our website without prior consent of our company.
Through the use of our platform, users may also be enabled to communicate with other users or with the public. You agree to use such communication purposes only for their intended purposes.
You also agree not to use our communication platforms to harass or defame other users, as well as upload files that may content indecent or obscene materials. You may also not use the communication service to sell or buy other goods or services not directly related to the communication service. Your personal contact details should also not be shared through our communication services, unless explicitly permitted to do so. House Tutor does not endorse or approve of any of the information found in our communication services, and we are not liable for any damages which may arise from the usage of our communication services. The users on our communication services do not represent our company. We also reserve the right to review and remove the content posted on our communication services without prior notice.
Users agree that any disputes which may arise as a result of our Terms and Conditions will be overcome only by arbitration subject to the laws of Singapore.
9. Modification and Effectiveness of Terms
Premium House Tutor reserves the right to modify the Terms and Conditions without prior notice. Our users are responsible for reviewing the Terms and Conditions. Our terms and conditions form a contract which supersedes all other agreements between users and Premium House Tutor.
This Policy will detail how House Tutor (owned by House Tutor Pte Ltd and Premium House Tutors Pte Ltd) collects, uses, manages and safeguards the personal information provided by you through the use of our website. This policy may be updated or modified by us at any point of time, and is also supplemented by our Terms and Conditions and other agreements that you may have entered into with our company.
By using our website and services provided, you hereby agree that House Tutor have all necessary permissions to collect, use and disclose your personal information in our company, as detailed in this agreement. If you do not agree with the terms detailed below, please refrain from using our website.
By using this website, you allow us to collect the following information, including, but not limited to: Your full legal name, mobile number, address, age, gender, occupation, educational qualifications, tutoring profile, personal images you may upload onto our platform, and soft copies of certificates uploaded by yourself.
We may also collect, by default, your IP address, web browser information, computer information, etc. If you make payment through our platform, we may also collect relevant payment details such as the last 4 digits of your credit card.
Geographic information such as your postal code and address may also be collected by us. For all tuition assignments, we will not disclose your unit number to the public. Your name and contact details will also not be published publicly or made known to the other party until the confirmation of the assignment.
Such Data is collected by us when you access or use our website, open a user account with us, use our mobile application, submit email applications or applications through any other form of communication channels, submit requests through our “contact us” form or any other similar features, or by interacting with our staff through telephone, email, or any other form of communication. Kindly ensure all information provided by you is error free to ensure the smooth delivery of our services. If you were to provide information on any individual other than yourself, you agree that you have attained all relevant consent before doing so.
Usage of your data
We reserve the right to disclose and share your personal information in the following scenarios: With our clients and partners to offer you products, services and or promotions, to help you secure tutoring assignments, with third parties that we may subcontract to perform additional services, such as marketing, data analysis service providers; with professional advisors when it is necessary to respond to legal enquiries.
Only personal information that is necessary for these parties to deliver their respective services will be disclosed.
Retention of Data
Your personal data will be stored as long as required for the purpose. For user accounts, your personal data will be retained by us as long as your user account is still active. We also retain the details of all confirmed assignments and enquiries made on our website. In the event you would like the relevant info to be removed permanently from our internal database, please contact us directly via email or whatsapp. All information is stored securely in accordance with the relevant data protection laws. However, we cannot guarantee its absolute secrecy as no method of electronic storage is fully secure. We will notify you as soon as possible in the event of any breach of your personal information.
You may contact our Data Protection Officer directly for all issues relating to privacy and protection of your personal data.
You may remove, access, or modify your personal data at any time by emailing us at email@example.com with your name and contact details. You may also remove your information from our database directly by logging into your user account and click on the “Delete Profile” option. Any requests may take up to 14 business days to process.
Any user who chooses to opt-out and remove their data may be unable to use our services in the future. If you have any further questions, feel free to contact us at the email or number provided above.